Privacy Policy

At AGD Travels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile application, and services.

Effective Date: January 2026
Last Updated: January 2026

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Full name, email address, and mobile number
• Account login information
• Booking-related details for hotels, transport, or recharge services
• Communication records with our support team

1.2 Automatic Information Collection

When you use our platform, we may automatically collect:

• Device and browser information
• IP address and approximate location
• Usage activity and service history
• Cookies and similar technologies

2. How We Use Your Information

• Service Delivery: Process hotel, bus, train, ferry, and mobile recharge services
• Communication: Send confirmations, service updates, and support responses
• Account Management: Maintain user accounts and booking history
• Payment Processing: Complete transactions securely through payment gateways
• Platform Improvement: Improve performance, reliability, and user experience
• Legal Compliance: Meet applicable legal and regulatory requirements

3. Payment Information

AGD Travels does not store, save, or retain your debit or credit card information. All card and mobile financial details are processed securely through authorized third-party payment gateway providers.

We only receive confirmation of successful or failed payments and do not have access to your full card number, CVV, or PIN information.

4. Information Sharing

We may share limited information only when necessary:

• With service partners to complete your booking
• With payment gateway providers for transaction processing
• When required by law or government authorities

5. Data Security

We apply reasonable technical and organizational measures to protect your information, including secure servers, encrypted connections, and restricted access controls.

6. Data Retention

• Account information is retained until deletion is requested
• Booking and transaction records are stored for legal and accounting purposes
• Payment card details are never stored on our systems

7. Cookies

We use cookies to ensure proper website functionality, improve performance, and understand user behavior. You can manage cookie settings through your browser.

8. Children’s Privacy

Our services are intended for users aged 13 years and above. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website and will be effective immediately.

10. Contact Information

11. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.