Q. What is the policy for flight cancellation and refunds?
A: Regarding cancellation and refunds, we
strictly follow the airline's policy. The airline maintains sole authority over their refund
policies and any timing changes. AGD Travels does not have control over airline policies.
Refund charges and timing depend entirely on the airline's specific rules for your ticket
class.
Q. How do I check-in for my flight?
A: You can check-in online through the
airline's website or mobile app starting 24 hours before departure. Alternatively, you can
check-in at the airport counter. Make sure to bring your e-ticket and valid identification
documents.
Q. What are the baggage allowances for flights?
A: Baggage allowances vary by airline and
ticket type. You can find specific baggage information on the flight details page during
booking, or check your e-ticket. Generally, domestic flights allow 20kg checked baggage,
while international flights allow 23-30kg depending on the destination.
Q. Can I change my flight date or destination?
A: Flight changes are subject to airline
policies and ticket conditions. Most airlines allow changes with applicable fees and fare
differences. Flexible tickets generally have lower change fees. Contact our support team to
assist you with the change process.
Q. How early should I arrive at the airport?
A: For domestic flights, arrive at least 2
hours before departure. For international flights, arrive at least 3 hours before departure.
During peak travel seasons or for flights from major airports, consider arriving even
earlier to allow for longer check-in and security lines.
Q. What is the standard check-in and check-out time?
A: Standard check-in time is usually 2:00 PM
and check-out time is 12:00 PM. However, times may vary by property. Early check-in and late
check-out may be available upon request and subject to availability, sometimes with
additional charges.
Q. Can I cancel my hotel booking?
A: Cancellation policies vary by hotel and
booking type. Some bookings are fully refundable if cancelled before a certain date, while
others may be non-refundable. Check your booking confirmation for specific cancellation
terms and deadlines.
Q. Are meals included in the hotel booking?
A: Meal inclusion depends on the booking
package you selected. Room-only bookings don't include meals, while packages may include
breakfast, half-board, or full-board options. Check your booking confirmation for meal
inclusion details.
Q. What documents do I need for hotel check-in?
A: You'll need a valid government-issued photo
ID (passport for international travel, national ID for domestic), your booking confirmation,
and a credit card for incidental charges. Some hotels may require additional documentation
or deposits.
Q. Are holiday packages customizable?
A: Yes, many of our holiday packages can be
customized to suit your preferences. You can modify accommodations, activities, duration,
and other aspects. Contact our holiday specialists to discuss your requirements and create a
personalized itinerary.
Q. What's included in a typical holiday package?
A: Most packages include accommodation, daily
breakfast, airport transfers, and selected sightseeing tours. Some may include all meals,
domestic flights, and entry fees to attractions. Check the detailed itinerary to see what's
specifically included in your chosen package.
Q. Do you provide travel guides for holiday packages?
A: Yes, most of our guided holiday packages
include experienced local guides who speak multiple languages. They provide cultural
insights, historical information, and ensure smooth execution of your itinerary. Self-guided
packages come with detailed travel guides and maps.
Q. What happens if weather affects my holiday plans?
A: In case of severe weather conditions, we'll
work with local partners to modify your itinerary or provide alternative activities. While
we can't control weather, our team will do their best to ensure you have an enjoyable
experience with suitable alternatives.
Q. Do you guarantee visa approval?
A: AGD Travels processes your application and
submits it to the embassy with complete documentation. However, visa approval is at the sole
discretion of the respective Embassy or Consulate. We cannot guarantee approval but ensure
your application is properly prepared.
Q. How long does visa processing take?
A: Processing times vary by country and visa
type. Tourist visas typically take 5-15 business days, while business visas may take longer.
We recommend applying at least 3-4 weeks before your intended travel date to allow
sufficient processing time.
Q. What documents are required for visa application?
A: Common requirements include a valid
passport (6+ months validity), completed application form, passport photos, bank statements,
travel itinerary, hotel bookings, and travel insurance. Specific requirements vary by
destination country and visa type.
Q. What happens if my visa is rejected?
A: If your visa is rejected, embassy fees are
generally non-refundable. Our service charges may be partially refundable depending on the
service package. We can help you understand the rejection reason and assist with
reapplication if appropriate.
Q. Why do I need travel insurance?
A: Travel insurance protects you against
unforeseen circumstances like medical emergencies, trip cancellations, lost baggage, and
flight delays. It's especially important for international travel where medical costs can be
extremely high.
Q. What does travel insurance cover?
A: Coverage typically includes medical
expenses, emergency evacuation, trip cancellation/interruption, baggage loss/delay, personal
liability, and 24/7 emergency assistance. Specific coverage varies by policy - review the
policy document for details.
Q. When should I buy travel insurance?
A: It's best to purchase travel insurance
immediately after booking your trip to maximize coverage benefits. Many policies have
time-sensitive benefits like pre-existing medical condition coverage that require early
purchase.
Q. How do I make a claim?
A: Contact the insurance provider's claim
hotline as soon as possible. Keep all receipts, medical reports, and relevant documentation.
We can assist you with the initial claim process and provide necessary booking
confirmations.
Q. How do I make a booking?
A: You can make bookings through our website,
mobile app, or by calling our customer service. Simply search for your preferred service,
select options, provide traveler details, and complete payment. You'll receive confirmation
via email and SMS.
Q. Can I book for someone else?
A: Yes, you can make bookings for family
members, friends, or colleagues. Ensure you provide accurate traveler information exactly as
shown on their identification documents. The traveler should carry proper identification
during travel.
Q. What if I made an error in my booking?
A: Contact our customer service immediately if
you notice any errors. Minor corrections like name spelling might be possible, but major
changes could incur fees or require rebooking. Time is crucial for corrections.
Q. How will I receive my tickets and vouchers?
A: E-tickets and vouchers are sent to your
registered email address immediately after booking confirmation. You can also download them
from our website or mobile app. Keep digital and printed copies handy during travel.
Q. What payment methods do you accept?
A: We accept major credit cards (Visa,
MasterCard, American Express), debit cards, bank transfers, mobile banking (bKash, Nagad,
Rocket), and cash payments at our offices. All online transactions are secured with SSL
encryption.
Q. Is it safe to make online payments?
A: Yes, our payment system uses
industry-standard encryption and security measures. We don't store your card details on our
servers. All transactions are processed through secure payment gateways that comply with
international security standards.
Q. Can I pay in installments?
A: Installment options may be available for
certain high-value bookings and through specific credit cards or payment partners. Check
during booking or contact our sales team to explore available installment options.
Q. What if my payment fails but money is deducted?
A: If payment fails but money is deducted from
your account, it's usually refunded automatically within 3-7 business days. Contact our
customer service with transaction details if the refund doesn't appear within this
timeframe.
Q. How can I contact customer support?
A: You can reach us through our 24/7 hotline,
email, live chat on our website, or visit our offices. We also provide support through our
mobile app. Our customer service team is trained to assist with all your travel needs.
Q. Do you have a mobile app?
A: Yes, the AGD Travels mobile app is
available for both Android and iOS devices. You can search, book, manage your bookings,
access exclusive mobile deals, and get customer support directly through the app.
Q. Do you offer group booking discounts?
A: Yes, we offer special rates for group
bookings (typically 10+ passengers). Group bookings also come with flexible payment terms
and dedicated support. Contact our group booking specialists for customized quotes and
packages.
Q. What are your office hours?
A: Our offices are open Saturday to Thursday
from 9:00 AM to 7:00 PM. However, our customer support hotline operates 24/7 to assist you
with urgent travel matters. Emergency support is available round the clock.
